Frequently Asked Questions
FAQs
Amenity Access Pool
- What are the operating hours of the pool?
a. 10AM-10PM
- Where can I get an access device?- Pool Access keys can be picked up at the Houston South office at 1300 Hercules Ave. Suite 210, Houston, TX 77058.
Architectural
- What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural
control process. Please complete the architectural request form.
Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Documents section of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the ACC Committee. This committee tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date ofsubmission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Community Manager within 30 days from the date of submission, please submit a request via TownSQ or email your Community Standards Coordinator at HMCOVmanager@goodwintx.com.
Board Meetings
- How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSQ. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Common Area Maintenance
- What am I responsible for maintaining?
Homeowners are responsible for all exterior maintenance of their property.
I need to report a maintenance issue to a common area in the community.
Please report all maintenance issues to your Community Manager at HMCOVmanager@goodwintx.com
What is the trash/waste pick-up schedule for my community?
Wednesday & Saturdays
How do I get electric/gas/water/trash service?
Refer to The City
How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
- I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at S.HOU.Compliance@goodwintx.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via please submit a request via TownSQ and include a picture and as much detail as possible where applicable.
When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a monthly basis. Spot inspections are also completed.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
- Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSQ App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Jennifer Rao:
- jennifer.rao@goodwintx.com: By phone at 346-681-2196 or Via email HMCOVmanager@goodwintx.com.
- Compliance Team: Covenant violation related inquiries can be directed to S.HOU.Compliance@goodwintx.com.
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSQ.
Documents
- Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.